featureUPS delivers customer wins with generative AIThe multinational shipping company enlisted LLMs to automate customer message responses, reducing agent handle time and paving the way for genAI use across the enterprise.By Paula RooneyMay 03, 20247 minsCIO 100Generative AIDigital Transformation feature Coaching your IT team for change: 9 tipsBy Christina WoodMay 02, 202412 minsStaff ManagementChange ManagementIT Leadershipfeature Expectations vs. reality: A real-world check on generative AIBy Mary BranscombeMay 01, 202411 minsMicrosoftGenerative AIDevelopment Tools featureScrum master certification: Top 13 certs for agile prosBy Sarah K. 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Host Lee Rennick and Rachel reflect on technology themes within the report that coincide with issues discussed with guests on the CIO Leadership Live show. Apr 23, 2024 44 minsCIO Leadership Live Eaton CIO Katrina Redmond on optimizing AI and digital services Apr 04, 2024 62 minsCIO Leadership Live Gilbane CIO Karen Higgins-Carter on genAI pilots in construction Mar 21, 2024 60 minsCIO Leadership Live AMB Sports and Entertainment CTO on digitally engaging Atlanta Falcons fans Feb 21, 2024 63 minsCIO Leadership Live See all videos Recent news & fresh readsnewsAppeal court overturns $1.6bn mainframe software ‘poaching’ ruling against IBMAT&T ‘independently decided” to replace BMC software, the appeals court found.By John Leyden May 03, 2024 3 minsMainframesLegalnewsIBM and AWS forge global alliance, streamlining access to AI and hybrid cloud solutionsThis partnership will allow businesses in 92 countries access to IBM’s software products, including data technologies and AI, directly through the AWS Marketplace.By Gyana Swain May 03, 2024 5 minsAmazon Web ServicesHybrid CloudArtificial IntelligenceopinionThe cyber pandemic: AI deepfakes and the future of security and identity verificationAttackers have seen huge success using AI deepfakes for injection and presentation attacks – which means we’ll only see more of them. Advanced technology can help prevent (not just detect them).By Aaron Painter May 02, 2024 5 minsArtificial IntelligenceSecuritynewsGoogle spurs US to ease immigration rules for tech talentCiting a US talent shortage, the tech giant has urged the Department of Labor to expand Schedule A occupations to include AI, software engineering, and cybersecurity roles. By Sascha Brodsky May 01, 2024 4 minsH-1B VisasHiringTechnology Industrycase studyIngesan embraces a new way to approach HRM with AINuria Fuentes, CIO and head of systems and digital transformation at Spanish facilities management company Ingesan, details how the company implements AI in its HR procedures through its Empath-IA project. By Irene Iglesias Alvarez May 01, 2024 5 minsCIOGenerative AIHuman ResourcesnewsAI is set to transform hiring requirements: ReportAbout 50% of technology leaders in an EY survey said they anticipate a combination of layoffs and hiring in the next six months as a direct result of AI adoption.By Gyana Swain Apr 30, 2024 4 minsHiringArtificial IntelligencenewsTableau further democratizes analytics with AI-fueled featuresNew AI and gen AI additions to Tableau Pulse and Einstein Copilot for Tableau seek to help business users and ‘novice’ data analysts gain expert insights with ease.By Thor Olavsrud Apr 30, 2024 5 minsGenerative AIBusiness IntelligenceData VisualizationopinionThe AI cat and mouse game has begunProactive adoption of sophisticated AI-based solutions is necessary to stay ahead of digital imposters.By Rick Grinnell Apr 29, 2024 5 minsArtificial IntelligenceSecurityopinionCapitalizing on technology budgets: A CIO’s story There are untapped profits in data-driven technology budgeting.By David Smith Apr 29, 2024 5 minsCIOnews analysisMicrosoft can’t keep up with demand for AI in the cloud — for nowUsually when demand outstrips supply, prices go up or customers go elsewhere. 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By Peter Sayer Apr 29, 2024 4 minsGovernment ITGovernmentManaged IT Services Show more Show less Explore a topic Generative AI Analytics Careers Cloud Computing Enterprise Applications IT Leadership IT Management IT Operations Industry Security Artificial Intelligence Data Management Data Center Vendors and Providers View all topics All topics Close Generative AI Analytics Careers Cloud Computing Enterprise Applications IT Leadership IT Management IT Operations Industry Security Artificial Intelligence Data Management Data Center Vendors and Providers Networking Software Development Business Operations Diversity and Inclusion Digital Transformation Emerging Technology Innovation IT Strategy Project Management Popular topicsGenerative AI featureWhat LinkedIn learned leveraging LLMs for its billion usersBy Evan Schuman Apr 25, 2024 9 minsTechnology IndustryGenerative AISoftware Development newsMicrosoft and Cognizant team up to boost enterprise Copilot adoptionBy Sascha Brodsky Apr 24, 2024 6 minsGenerative AIIT Consulting Services featureHow CIOs align with CFOs to build RevOpsBy Maria Korolov Apr 24, 2024 13 minsCFOCIOC-Suite View topic IT Leadership events promotionGet Ready for FutureIT Boston With This AI InfographicBy Shane O'Neill Apr 29, 2024 1 minEventsArtificial IntelligenceIT Leadership case studyA comparative assessment of digital transformation in ItalyBy Patrizia Licata Apr 24, 2024 8 minsCIOBusiness IntelligenceData Architecture featureWhat is a CTO? 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White Apr 11, 2024 12 minsDiversity and InclusionIT Leadership newsWomen in tech increasingly dissatisfied, job search rates surgeBy Sascha Brodsky Mar 26, 2024 3 minsSalariesDiversity and InclusionCareers featureWomen IT leaders take center stageBy Mary Pratt Mar 25, 2024 13 minsWomen in ITDiversity and InclusionCareers View topic All Events08/Nov in-person event FutureIT New York – AI, Data and Tech Leadership: Finding business value from emerging tech innovationsNov 08, 2023New York, NY Digital TransformationArtificial IntelligenceIT Management 07/Dec virtual summit CSO's Future of Cybersecurity SummitDec 07, 2023Virtual CSO and CISOCyberattacksSecurity 15/Nov-16/Nov awards CIO’s Future of Digital Innovation Summit & Awards Canada in partnership with IDCNov 15, 2023Toronto, Ontario Digital TransformationInnovationIT Leadership View all events CIO Spotlight featureState of the CIO, 2024: Change makers in the business spotlightCIOs have arrived at a pivotal point in their evolution, taking command of enterprise strategy and cementing their status as full-fledged business leaders — a role they’ve long strived for.By Beth StackpoleApr 15, 202416 mins CIOBusiness IT AlignmentIT Strategy Read the Article DEMO videoPropelix lets companies easily build their own generative AI chatbotsDigital car insurance and auto loan broker Jerry was growing faster than its support team could handle, with customer wait times becoming longer and call center agents overwhelmed with messages and calls. The company decided to build a proprietary generative AI chatbot to help optimize customer service, as well as improve the quality and speed of requests. Based on this success, the company created Propelix to help companies in regulated industries develop and deploy generative AI solutions. In this episode, Propelix President John Spottiswood (he’s also the COO of Jerry) demonstrates key features of the platform to help improve accurate responses and escalation procedures. The platform also lets companies choose from multiple large language models (LLMs) and versions, as well as the ability to test chatbots and compare results from different LLMs to improve accuracy. Find out more at https://propelix.ai/ Apr 16, 2024 15 minsGenerative AIArtificial Intelligence Northern Light boosts market intelligence search through generative AI Mar 26, 2024 9 minsGenerative AIArtificial Intelligence Blink empowers frontline workers with mobile intranet access Mar 12, 2024 10 minsGenerative AIArtificial Intelligence Omilia deploys conversational AI to improve customer interactions Feb 27, 2024 8 minsGenerative AIArtificial Intelligence See all videosPodcasts podcastsSponsored by KyndrylEnterprise of the FutureHow does the modern enterprise transition into the future? Finding the intersection of IT investment and business value is key – as is a well-conceived strategy for navigating the journey. Join us for an engaging look into how technology drives outcomes with applications, data and AI and impacts digital transformation at every level. 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